Public Services Delivery (Public Sector, Governance, and Accountability) (Public Sector, Governance, and Accountability Series) | 
 enlarge | Creator: Anwar Shah
Publisher: World Bank Publications
Category: Book
List Price: $35.00
Buy New: $8.75
You Save: $26.25 (75%)
New (22) Used (10) from $8.74
Sales Rank: 1541308
Media: Paperback
Pages: 193
Number Of Items: 1
Shipping Weight (lbs): 0.8
Dimensions (in): 8.7 x 5.7 x 0.7
ISBN: 0821361406
Dewey Decimal Number: 361.60684
EAN: 9780821361405
ASIN: 0821361406
Publication Date: June 2005
Availability: Usually ships in 1-2 business days
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Condition: New Book. Paperback.
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Product Description
The globalization of information Xsatellite TV, internet, phone and fax Xserve to enhance citizens awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government s performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of government performance can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. Public Services Delivery offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book focuses on particular sectors that form the core of essential government services: health, education, welfare, waste disposal, and infrastructure. This book provides powerful tools to: a) development practitioners to evaluate projects, b) to policymakers to reform their government s policies, and c) to public interest groups that wish to pressure their government for improvements in government services.
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